Terms & Conditions

About JomRides

JomRides is a ride-hailing platform operated by USGA Malaysia Sdn Bhd (Company Registration No. 201801015066 / 1277082-T), a company incorporated in Malaysia with its registered office at 1st Floor, Sublot No. 43, MetroCity, Jalan Matang, Kuching, Sarawak.

The JomRides Driver App is a technology platform that connects independent driver-partners with passengers seeking transportation services within Malaysia. USGA Malaysia Sdn Bhd acts solely as a technology provider and does not provide transportation services directly.

Eligibility & Registration

To register and operate as a JomRides driver-partner, you must:

• Be at least 21 years of age
• Hold a valid Malaysian driving licence (Class D or above)
• Own or have authorised use of a roadworthy vehicle meeting JomRides' vehicle standards
• Possess a valid e-Hailing driver's licence issued by the Land Public Transport Agency (APAD)
• Have valid vehicle insurance covering e-Hailing services
• Pass JomRides' background screening and onboarding process

You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

Driver Obligations

As a JomRides driver-partner, you agree to:

• Comply with all applicable Malaysian laws, regulations, and APAD requirements at all times
• Maintain your vehicle in a safe, clean, and roadworthy condition
• Treat all passengers with courtesy and professionalism
• Only accept trips when you are fit to drive — not under the influence of alcohol, drugs, or any substance that impairs your ability
• Not allow unauthorised persons to use your JomRides driver account
• Complete accepted trips unless safety concerns arise
• Accurately represent trip information and not manipulate fares

Fare & Payment

Fares are calculated based on parameters set by JomRides including distance, time, service type, and applicable surcharges. JomRides reserves the right to adjust fare structures at any time with reasonable notice.

Cash Payment: All ride fares are paid in cash directly by the passenger to the driver upon trip completion. Drivers are responsible for collecting the correct fare amount as displayed in the app and must not overcharge or undercharge passengers.

Drivers are responsible for managing their own cash float and ensuring they have sufficient change available for passengers. JomRides is not responsible for any disputes arising from cash transactions between drivers and passengers.

Any applicable platform fees or commissions owed to JomRides will be communicated separately and must be settled according to the agreed schedule.

Cancellation Policy

Drivers who frequently cancel accepted trips may be subject to account suspension or deactivation. Cancellations are monitored and excessive cancellation rates will result in:

• First warning: In-app notification and reminder of policy
• Second warning: Temporary account restriction
• Continued violations: Permanent account deactivation

Legitimate cancellations due to passenger misconduct, safety concerns, or technical issues will not be counted against your record when properly reported.

Account Suspension & Termination

JomRides reserves the right to suspend or terminate your driver account at any time, with or without notice, for reasons including but not limited to:

• Violation of these Terms & Conditions
• Fraudulent activity or misrepresentation
• Receiving consistently poor passenger ratings
• Safety-related incidents or complaints
• Failure to maintain required licences or vehicle standards
• Non-compliance with applicable laws and regulations

You may voluntarily deactivate your account at any time by contacting JomRides support.

Independent Contractor Relationship

You acknowledge and agree that your relationship with USGA Malaysia Sdn Bhd is that of an independent contractor and not an employee, agent, joint venture partner, or franchisee.

You are solely responsible for determining the manner and means by which you provide transportation services, subject to these Terms. JomRides does not direct or control the physical performance of your services.

Privacy & Data

By using the JomRides Driver App, you consent to the collection, use, and processing of your personal data as described in our Privacy Policy. This includes location data, trip information, device identifiers, and communication records.

Your data may be shared with passengers (limited to name and rating), regulatory authorities when required by law, and service providers who assist in operating the platform.

Limitation of Liability

To the fullest extent permitted by Malaysian law, USGA Malaysia Sdn Bhd shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising from your use of the platform or provision of ride-hailing services.

JomRides provides the platform on an "as is" basis and does not guarantee uninterrupted or error-free service. We are not liable for losses arising from platform downtime, technical issues, or events beyond our reasonable control.

Amendments

JomRides reserves the right to amend these Terms & Conditions at any time. Updated terms will be made available through the app and/or via email notification. Your continued use of the JomRides Driver App after any amendment constitutes your acceptance of the revised terms.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Refund Policy

As JomRides operates on a cash payment basis where fares are collected directly by the driver, refund requests are handled on a case-by-case basis under the following conditions:

• Overcharging: If a passenger is charged more than the fare displayed in the app, they are entitled to a full refund of the excess amount. Drivers found to have deliberately overcharged passengers will be subject to account suspension.
• Trip Not Completed: If a trip is cancelled by the driver after pickup without valid reason, the passenger is entitled to a full refund of any amount paid.
• Technical Errors: In the event of a verified technical error resulting in an incorrect fare calculation, JomRides will investigate and facilitate resolution between the driver and passenger.
• Non-refundable Situations: Fares are non-refundable once a trip has been completed as agreed between driver and passenger, except in cases of proven overcharging or misconduct.

All refund disputes must be reported to JomRides within 24 hours of the trip completion via email at myjomrides@gmail.com with the trip details, date, time, and amount in dispute.

JomRides reserves the right to make the final determination on all refund disputes after reviewing available evidence including trip records, driver and passenger ratings, and communications.

Privacy Policy

USGA Malaysia Sdn Bhd is committed to protecting the privacy of all users of the JomRides Driver App. This Privacy Policy explains how we collect, use, store, and protect your personal information.

Information We Collect

• Identity Information: Full name, date of birth, NRIC/passport number, driving licence number, e-Hailing driver licence number
• Contact Information: Mobile phone number, email address, home address
• Vehicle Information: Vehicle registration number, model, year, insurance details
• Location Data: Real-time GPS location during active trips and when the app is in use
• Trip Data: Trip history, routes taken, fares collected, ratings received
• Device Information: Device type, operating system, app version, unique device identifiers
• Communications: In-app messages and support correspondence

How We Use Your Information

• To verify your identity and eligibility as a driver-partner
• To match you with passengers and facilitate trips
• To display your name and rating to passengers during bookings
• To calculate fares and maintain trip records
• To improve platform safety, performance, and user experience
• To communicate updates, policy changes, and promotional information
• To comply with legal obligations under Malaysian law including APAD regulations

How We Share Your Information

• Passengers: Your first name and driver rating are visible to passengers during a booking
• Regulatory Authorities: We may disclose information to APAD, PDRM, or other Malaysian authorities when required by law or court order
• Service Providers: We engage third-party service providers (e.g. cloud hosting, analytics) who process data on our behalf under strict confidentiality agreements
• We do not sell your personal data to third parties

Data Retention

We retain your personal data for as long as your driver account is active and for a period of 7 years after account closure, as required under Malaysian financial and regulatory obligations. You may request deletion of your data subject to these legal retention requirements.

Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent for data processing (subject to legal obligations)
• Lodge a complaint with the Personal Data Protection Commissioner

To exercise any of these rights, contact us at myjomrides@gmail.com.

Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal data from unauthorised access, disclosure, or loss. However, no system is completely secure and we cannot guarantee absolute security of data transmitted over the internet.

Cookies & Tracking

The JomRides Driver App may use analytics tools to collect anonymised usage data to improve app performance. This data does not identify you personally and is used solely for platform improvement purposes.